Quality

The final core aspect of our business profile is our Quality procedures, which incorporate the company’s desire to provide a perfect delivery for all our customers; these ensure we have a way of working to ensure that our client’s products are delivered on time and safely.  It's what the delivering safely, driving safety message is all about.


Our company philosophy of perfect delivery underpins our vision to be the best in the industry through delivering an exceptional customer experience.  It’s about the way we behave as a business, and provides a common set of principles that apply to everyone and to everything we do.

Our Philosophy

We strive to be the best - a company that goes the extra mile for our customers and the local communities within which we work.  We take pride in seeking new ways to improve what we do, acting with professionalism, honesty and transparency to deliver each and every project ahead of our customers’ expectations.

Our Customer Commitments

To provide focus to our philosophy, we have identified five tangible measures which we call our Customer Commitments.  These Commitments are applicable to all our customers and identify five clear goals: to deliver safe, on-time, damage free and ultimately to have a delighted customer that would recommend us, based on the overall customer experience.  For a project to achieve perfect delivery, all five of the above Commitments must be achieved.

Customer Feedback

Part of what makes Collett different is the extent to which we use customer feedback to shape the experience we offer on our subsequent projects.  We’re not afraid to question the norm and will always value input from our customers.  We use customer feedback as part of the benchmark for measuring our performance, but it’s the ‘wow’ moments that we create for our customers that make our service unique.

 +44 (0)8456 255 233

 info@collett.co.uk

Victoria Terminal, Albert Road, Halifax, HX2 0DF
Mistral Point, AW Nielsen Road, Goole, DN14 6UE
Baltic House, Central Dock Road, Grangemouth, FK3 8TY

Join Our Mailing List